They do not give store credit or accept returns without a receipt.
Great hardware store. Always find what I need.
Received a bad copy of a key. The teeth were fine, but the key will not fit in the lock to be able to even turn it. This only cost $2.66 so I'm not going to return it, but want others to be aware.
This is *the* local hardware shop, and it's got a great staff of knowledgeable, helpful folks. They have a decent selection of tools and items, and chances are good you'll find what you need without having to truck over to a big box shop. They do screen and small engine repair, and even have a good selection of craft sodas. It's one of 4 local branches, so they've got some depth to the stock, and can call one of the other stores if this branch is missing what you need and you've got time.
Good place in an emergency, not so good for a home repair project. Would like to support local business, too bad.
The guy ahead of me was also having problems and the woman working the counter insisted it was his locks. Nope. It's your equipment or the key copier doesn't know what they're doing. I came here years back and had a copy made with no problems so 3 stars it is.
Great hardware store with great selection of stuff.
Poor customer service at the counter. Be sure to keep your receipt someplace safe.
Phillips Hardware is a US Hardware Store based in Waterford, New York. Phillips Hardware is located at 42 Saratoga Ave, Waterford, NY 12188, USA.
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